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Cisco Bug: CSCuj75782 - [Edge] Jabber is unable to register with sub CUCM after CUCM failover

Last Modified

Feb 18, 2014

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases


Description (partial)

Detail Description:
When CUCM initiates a failover, Jabber is unable to connect sub CUCM. Jabber iPhone9.5 doesn't have this issue. 

Iphone has the same issue as the following link:

IM&P Server:,
Telephony Server:,
VM Server:
Meeting Server: 
Edge Server:,
Edge domain:

Network Env: WiFi

Step to Reproduce:
1. sign in with
2. restart pub CUCM after jabber is registered

Expect Result:
Jabber should register with sub CUCM in a short time

Actual Result:
Jabber is unable to connect sub CUCM. it still wait pub CUCM available and register with pub CUCM
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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