Guest

Preview Tool

Cisco Bug: CSCuj74938 - ELM - Create User License Pool

Last Modified

Sep 07, 2017

Products (11)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 9.0
  • Cisco Business Edition 6000 Version 9.0
  • Cisco Unity Connection Version 9.1
  • Cisco Business Edition 5000 Version 9.0
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Unity Connection Version 9.0
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Version 9.1
View all products in Bug Search Tool Login Required

Known Affected Releases

9.0(1) 9.1(2)

Description (partial)

Symptom:
Regarding how SNR is licensed in the new licensing structure. 

What the customer is seeing is that they are licensing the phone (which has a +1 user) and being charged a Basic User license for SNR. The reason for this is because the customer is not assigning a user to a phone but assigning SNR; therefore the user is a 'phantom user'. This is per design. I let the customer know that he would need to assign a user to a phone to use the user license then SNR will not use a basic license.

The customer understands this but sees an issue with this because it would be difficult to manage the user/SNR/Phone assignment in CUCM. In this case, they are dealing with a Contact Center where no one person 'owns' a phone (everyone logs into an available phone via Extension Mobility). So assigning a user to a device is not optimal for management in a Contact Center. 

What he prefers is that a phone is licensed and the +1 user license is in a license pool that doesn't require the user to be assigned to device to allow SNR to be assigned without using a basic license. Is this something that would be possible?

Conditions:
Using ELM for licensing.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.