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Cisco Bug: CSCuj72496 - Agent summary report will not run with scheduler

Last Modified

Dec 18, 2015

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
you are unable to schedule agent summary reports

Conditions:
in the logs you will see something like the logs below

from CiscoSch logs 

700	ERROR		Sep 12 2013|19:00:41	JobInvokerThread::RunJob to Export\Print report gave an error.Pls check CiscoSchPrintExport.log for more details.	
701	INFO_VERBOSE 	Sep 12 2013|19:00:41	UpdateRow:ICD_Agent_Summary_Table_en_US09\12\2013,18:12:56 with the status Deleted	
702	INFO_VERBOSE 	Sep 12 2013|19:00:41	UpdateRow: Query Statement is:	
703	INFO_VERBOSE 	Sep 12 2013|19:00:41	UPDATE Tbl_Scheduler SET NextRunTime = #09/12/2013  7: 0: 0 pm#,Status= 'Deleted',Life=1 WHERE ((JobName = 'ICD_Agent_Summary_Table_en_US') AND (CreationTime = #09/12/2013  6:12:56 pm#) AND (Status <> 'Deleted') AND (Life <> 0))	
704	INFO_VERBOSE 	Sep 12 2013|19:00:41	UpdateRow: ICD_Agent_Summary_Table_en_US09\12\2013,18:12:56 updated	
705	INFORMATIONAL	Sep 12 2013|19:00:41	JobInvokerThread2_09\12\2013,19:00:01 thread: ICD_Agent_Summary_Table_en_US09\12\2013,18:12:56 Job Deleted 	
[VERSION=9.0(1.0314)]

from ciscoschprintexport logs 


54	ERROR		Sep 12 2013|19:00:41	8824: Exception while exporting  report ICD_Agent_Summary_Table_en_US	
55	ERROR		Sep 12 2013|19:00:41	8824:LogComError: the error is = Code= 80047cb2, Code Meaning = IDispatch error #31410
	
56	ERROR		Sep 12 2013|19:00:41	8824:Source=Crystal Reports ActiveX Designer	
57	ERROR		Sep 12 2013|19:00:41	8824:Description=Invalid Name.	
58	ERROR		Sep 12 2013|19:00:41	8824: thread in Export method:Exception occurred for report I	
59	DEBUGGING 	Sep 12 2013|19:00:42	FinalRelease called!!
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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