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Cisco Bug: CSCuj71790 - Delay in WEB services startup will generate unwanted RTMT alerts

Last Modified

Sep 19, 2017

Products (7)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Unity Connection Version 9.1
  • Cisco Unified Communications Manager Version 9.1
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases


Description (partial)

++ If CUCM is restarted using "utils system restart" system will take approximately 6 to 7 minutes to bring-up all services, and we will notice following web-services will not start smoothly, they will first fail to start with "Reason=HTTP 404 Error" and then start eventually.
++ This will generate RTMT alerts.
++ Those Alerts can be ignored, as this is part of design (CSCtq77309) to fix the other issue "CSCto71448"
++ This BUG is to document this behavior.

Following WebServices : 
Cisco AXL Web Service;
Cisco CallManager Admin;
Cisco CallManager Cisco IP Phone Services;
Cisco CallManager Serviceability;
Cisco CallManager Serviceability RTMT;
Cisco Change Credential Application;
Cisco Extension Mobility;Cisco Extension Mobility Application;
Cisco RTMT Reporter Servlet;
Cisco Tomcat Stats Servlet;
Cisco Trace Collection Servlet.

Event Viewer application logs:
Sep 30 10:18:17 wf-cucm-912 local7 2 : 7: wf-cucm-912: Sep 30 2013 17:18:17.617 UTC : %UC_SERVICEMANAGER-2-ServiceStartFailed: %[ServiceName=Cisco CallManager Admin][Reason=HTTP 404 Error][AppID=Cisco Service Manager][ClusterID=][NodeID=wf-cucm-912]: Failed to start service. 
Sep 30 10:18:17 wf-cucm-912 local7 2 : 8: wf-cucm-912: Sep 30 2013 17:18:17.617 UTC : %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=Cisco CallManager Admin][Reason=Service stopped abruptly][AppID=Cisco Service Manager][ClusterID=][NodeID=wf-cucm-912]: Service terminated.

++ Noticed in CUCM 9.x
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