Preview Tool

Cisco Bug: CSCuj71672 - Faulty Service resc/WEB-INF/services/VirtualAgentServices.aar

Last Modified

Feb 17, 2014

Products (1)

  • Cisco Remote Expert Manager

Known Affected Releases


Description (partial)

Under http://<REM_IP>/resc/services/listServices it shows several different exception errors.

After running  http://<REM IP>/resc/services/AdminService/cleanCallCache to clear the calls, REM fails to function properly.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.