Cisco Bug: CSCuj71141 - Incorrect login and RT data from OPC

Last Modified

Feb 12, 2018

Products (1)

Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 9.0(1)

Description (partial)

Symptom:
Incorrect agent skill group real time data and incorrect agent association on CTI desktop when logging in agent with no attributes

Conditions:
Happens when an agent who was part of one or more PQs, logs out , and then you remove all attributes.  When logging agent back in, skill group data will be incorrect.

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