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Cisco Bug: CSCuj71141 - Incorrect login and RT data from OPC

Last Modified

Feb 12, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 9.0(1)

Description (partial)

Incorrect agent skill group real time data and incorrect agent association on CTI desktop when logging in agent with no attributes

Happens when an agent who was part of one or more PQs, logs out , and then you remove all attributes.  When logging agent back in, skill group data will be incorrect.
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