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Cisco Bug: CSCuj69604 - Switch version to inactive CER version shows error

Last Modified

Oct 23, 2017

Products (1)

  • Cisco Emergency Responder

Known Affected Releases

10.0(0.98600.3)

Description (partial)

Symptom:
After installing the upgrade from CER 8.x to CER 9.x the following error message can be seen when logging into the CLI of CER. This may be seen if the version is not switched after the upgrade (remains 8.x), or if the versions is switched back from 9.x to 8.x.

Administrator@10.100.100.24's password:
Command Line Interface is starting up, please wait ...
java.io.FileNotFoundException: /var/log/active/platform/log/cli00015.log (Permission denied)
        at java.io.FileOutputStream.open(Native Method)
        at java.io.FileOutputStream.<init>(FileOutputStream.java:179)
        at java.io.FileOutputStream.<init>(FileOutputStream.java:102)
        at org.apache.log4j.FileAppender.setFile(FileAppender.java:272)
        at org.apache.log4j.RollingFileAppender.setFile(RollingFileAppender.java:156)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.append(ciscoRollingFileAppender.java:76)
        at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:221)
        at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:57)
        at org.apache.log4j.Category.callAppenders(Category.java:187)
        at org.apache.log4j.Category.forcedLog(Category.java:372)
        at org.apache.log4j.Category.debug(Category.java:241)
        at com.cisco.iptplatform.cli.CliSettings.getInstance(CliSettings.java:112)

        at sdMain.initialize(sdMain.java:491)
        at sdMain.main(sdMain.java:646)
log4j:ERROR No output stream or file set for the appender named [CLI_LOG].

Conditions:
The issue is seen after an upgrade from CER 8.x to CER 9.X. This may be seen if the version is not switched after the upgrade (remains 8.x), or if the versions is switched back from 9.x to 8.x.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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