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Cisco Bug: CSCuj69435 - CTX should not relied on cause code " unspecific " to redial out.

Last Modified

Nov 24, 2015

Products (1)

  • Cisco TelePresence Exchange System

Known Affected Releases

1.1.0.5.0.6

Description (partial)

Symptom:
Telepresence server expected a release complete  message first before the H245 Fin.. If we got a H245 tcp fin message first, it signifies the end of call. Telepresence server will treat  the call as unspecific call clearing. TS send a "unspecific" reason of closing the call which cause CTX out dial the call after the endpoint end the call .

Conditions:
In a H323 call flow  with Polycom HDX, SBC and CTX environment
Call Flow: Polycom --> VCS--> SBC--> VCS --> TS  <--> CTX
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