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Cisco Bug: CSCuj68708 - IVR campaign gets stuck if GW terminates Asm calls before AsmT is send

Last Modified

Feb 24, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases

8.5(1)SU3

Description (partial)

Symptom:
Outbound IVR campaigns prematurely stop making calls.The availablePorts decrements to 0 and stays there due to this port leakage.

Conditions:
Called party answers with answering machine, UCCX sends the asm ack to the GW , but the GW doesn't respond with the asmt (answering machine tone detect before the 15 second timer expires. This can be the result of a BYE from the GW or the timeout.
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  • Status
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