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Cisco Bug: CSCuj67372 - DX650 in V.Mute[pkt-drop];Swpd to ext-cam;escaltd call seen black scren

Last Modified

Jan 27, 2014

Products (1)

Known Affected Releases


Description (partial)

When DX650 goes on Video mute due to network packet drop, swapping to external camera results in black screen on both DX650s(DX650 to DX650 call)

(1) Place call from DX650-1 to DX650-2 using Internal -camera and seen Tx:Rx:1024*600
(2) Start pkt-drop impairment in Send-direction of DX650-1. Seen DX650-1 gradually went on Vid mute
(3) Seen Video mute icon on DX650-2 and 1024*600 video on DX650-1
(4) Swapped from Internal camera to External C920 camera
(5) Manually escalated to video by pressing red-color Video mute hardkey on DX650-1
(6)  Seen both phones turned out to black display.
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