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Cisco Bug: CSCuj67372 - DX650 in V.Mute[pkt-drop];Swpd to ext-cam;escaltd call seen black scren

Last Modified

Jan 27, 2014

Products (1)

Known Affected Releases

10.1(1)

Description (partial)

Symptom:
When DX650 goes on Video mute due to network packet drop, swapping to external camera results in black screen on both DX650s(DX650 to DX650 call)

Conditions:
(1) Place call from DX650-1 to DX650-2 using Internal -camera and seen Tx:Rx:1024*600
(2) Start pkt-drop impairment in Send-direction of DX650-1. Seen DX650-1 gradually went on Vid mute
(3) Seen Video mute icon on DX650-2 and 1024*600 video on DX650-1
(4) Swapped from Internal camera to External C920 camera
(5) Manually escalated to video by pressing red-color Video mute hardkey on DX650-1
(6)  Seen both phones turned out to black display.
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