Guest

Preview Tool

Cisco Bug: CSCuj66861 - Sophos engine update rollback will take sophos out of operation

Last Modified

Mar 08, 2018

Products (1)

  • Cisco Web Security Appliance

Known Affected Releases

7.5.0-000 7.5.0-MR-833

Description (partial)

Symptom:
Sophos will be crashing every 10 seconds, and no content is being scanned by sophos.   And in some cases requests will be getting lagged, timing out on sophos scanning.

Conditions:
Our update servers getting out of sync, can cause an engine reversion, and the updater code can delete the directory storing the sophos engine that is in use.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.