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Cisco Bug: CSCuj66692 - Line status displaying in main directory instead of device status

Last Modified

Oct 08, 2013

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

9.1

Description (partial)

Symptom:
Within the operator client, in some rare instances the operators have seen the BLF begin showing line status rather than device status. Once this occurs, the behavior does not revert to properly displaying device BLF. It is key to note that the registry value on the operator clients still reflects 'Default BLF to Line Status = No'

Conditions:
Within the operator client, in some rare instances the operators have seen the BLF begin showing line status rather than device status. Once this occurs, the behavior does not revert to properly displaying device BLF. It is key to note that the registry value on the operator clients still reflects 'Default BLF to Line Status = No' 

If in case TestConnection API failed to get version information from AXL channel, for any number of reasons, then the CTI driver (the component that pulls and relays BLF status) defaults to a version that only supports resource monitoring rather than device. In this instance, the status for operators will then be reflecting the resource rather than the device indefinitely because once the version is populated it will not subsequently update as the information becomes available.
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