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Cisco Bug: CSCuj65510 - CUC: Attribute should not be ViewMail when VMO is not installed

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Unity Connection

Known Affected Releases

8.6(2)ES8 9.1(2.1)

Description (partial) 

Symptom:
In Unity Connection 8.6.2 ES 8 and higher, Unity Connection sends the Keyword as ViewMail (as a result of a bug fix - CSCtt30415).

This causes confusion for users if VMO is not installed.

CSCuf17304 was raised to clarify this issue in documents,
"If ViewMail for Outlook is installed on any operating system, the text of ViewMail category appears 
in blue. However, on Windows operating system, if ViewMail for Outlook is not installed, the text 
of the voice messages appears in black color"


This is an enhancement request to change the Keyword to "VoiceMail" and based on this Keyword "ViewMail" can be displayed (if VMO is installed) instead of changing the colour.

Conditions:
Unity Connection 8.6.2 ES 9 and higher
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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