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Cisco Bug: CSCuj65453 - 9971 phones don't clear dial history when call history is cleared

Last Modified

Oct 18, 2013

Products (34)

  • Cisco Unified IP Phones 9900 Series
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 9951
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7941G
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Known Affected Releases


Description (partial)

When we clear history from 9971 phone -> Applications -> Call History -> Clear List (delete), Missed Calls -> Clear List (delete)

and repeat this sequence for every line configured on the phone, we still can see (orphan) phone numbers showing up in the dial list (when you start dialing number - New Call window appears)

If we set 'New Simplified Call UI' to TRUE, no dial history appears in the New Call window and there is no slowness. But customers decline using this feature as they are loosing ability to dial from history
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