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Cisco Bug: CSCuj64141 - 69XX Backlight Turns Off Even If Backlight On Duration is NULL

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.3(3)

Description (partial)

Symptom:
As per the guide
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6921_6941_6961/7_1_2/english/admin/guide/6921cus.html#wp1037262

"Note If Backlight On Time is 0:00 and the backlight on duration is blank (or 24:00), the backlight will remain on continuously. "

The document does not take into consideration the fact that the backlight idle timeout can override these changes.
We shall also mention that the backlight idle timeout should be set to 23:59.

Conditions:
Configuring a 69XX phone on CUCM to allow backlight to be ON constantly.
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