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Cisco Bug: CSCuj63038 - "Unknown error" on Exchange Server Status page

Last Modified

Jan 28, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 8.6

Known Affected Releases

8.6(5) 9.1(1.1) 9.1(2)

Description (partial)

Although calendaring is working well, there is an "Unknown error" on Presence Gateway Configuration page, in the Exchange Server Status section, for Account Name and Password Validation.

cupadmin log shows the following exception:
utilities.ExchangeUtilities - meetingnotification.diagnostics Truststore changed to /usr/local/platform/.security/tomcat/keys/tomcat-trust.keystore
utilities.ExchangeUtilities - meetingnotification.diagnostics trying to bind exchange service.
utilities.ExchangeUtilities - meetingnotification.diagnostics Verifying credentials failed The request failed. java.lang.RuntimeException: Unexpected error: the trustAnchors parameter must be non-empty
utilities.ExchangeUtilities - meetingnotification.diagnostics Truststore backed to /usr/local/cm/bin/client.truststore
actions.ExchangeLinkStatusAction - [ExchangeLinkStatus] Verifying account name and password returning ", "authentication" : "-1

The above error indicates a problem of some kind with trust store.

CUP Server version 8.6(5) with Exchange calendaring integration.

This is seen in 9.1(1) as well.
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