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Cisco Bug: CSCuj60045 - Recording tagging is providing wrong info for consult call

Last Modified

Nov 28, 2013

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Recording tagging is Wrong for Consult call

Conditions:
Make a ICD call.
Agent1 accepts the call.
Now Agent1 consults  with agent2 by dialing agent extension.
When agent2 answers then CUCM based call recording will start in Mediasense.

The Recording is tagged with Initial ICD call CSQ
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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