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Cisco Bug: CSCuj59534 - JAL after DTAL not working properly on CTIOS desktop

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Join Across Line (JAL) after Direct Transfer Across Line (DTAL) causes desktop button to disable in certain scenarios

Call flow where agent 1 calls agent 2 via route point and agent 2 direct transfers the call to non-acd line.  After that agent 3 calls agent 2 and after answering, agent 2 initiates Join across the line with original call.  Agent 2 desktop will gray out.
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