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Cisco Bug: CSCuj59534 - JAL after DTAL not working properly on CTIOS desktop

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Join Across Line (JAL) after Direct Transfer Across Line (DTAL) causes desktop button to disable in certain scenarios

Conditions:
Call flow where agent 1 calls agent 2 via route point and agent 2 direct transfers the call to non-acd line.  After that agent 3 calls agent 2 and after answering, agent 2 initiates Join across the line with original call.  Agent 2 desktop will gray out.
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