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Cisco Bug: CSCuj59360 - Jabber can't establish a TCP connection to failover to primary CCM node

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

9.1(3)

Description (partial)

Symptom:
Jabber can not re-register with the Primary node in CCM group its associated with after the node has it's network connectivity restored or has recovered from a power outage.

Conditions:
Tested as follows:

1- Two CCM nodes in CCM group.
2- Jabber Android version: 9.1.3
3- Patch Number: 4681
4- CUCM Version: 9.1.1.20000-5
5- Handset: Samsung Galaxy Note 2

In Jabber Problem Report following messages will be seen when it will try to re-register with the Primary CCM in the CCM Group:

09-04 14:29:24.725 W/System.err(18535): Caused by: java.net.SocketException: failed to connect to /xx.xx.xx.xx (port 5060) after 5000ms: isConnected failed: EHOSTUNREACH (No route to host)
09-04 14:29:24.725 W/System.err(18535): 	at libcore.io.IoBridge.isConnected(IoBridge.java:230)
09-04 14:29:24.730 W/System.err(18535): 	at libcore.io.IoBridge.connectErrno(IoBridge.java:161)
09-04 14:29:24.730 W/System.err(18535): 	at libcore.io.IoBridge.connect(IoBridge.java:112)
09-04 14:29:24.730 W/System.err(18535): 	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:192)
09-04 14:29:24.730 W/System.err(18535): 	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:459)
09-04 14:29:24.730 W/System.err(18535): 	at java.net.Socket.connect(Socket.java:842)
09-04 14:29:24.730 W/System.err(18535): 	at com.cisco.util.NetworkProperties.queryIPAddress(NetworkProperties.java:160)
09-04 14:29:24.730 W/System.err(18535): 	at com.cisco.soundwave.provisioning.ConfigurationManager.getIPAddress(ConfigurationManager.java:736)
09-04 14:29:24.730 W/System.err(18535): 	at com.cisco.soundwave.provisioning.ConfigurationManager.updateIP(ConfigurationManager.java:679)
09-04 14:29:24.730 W/System.err(18535): 	at com.cisco.soundwave.provisioning.ConfigurationManager.setupRegistrationConfigurationWithCallManager(ConfigurationManager.java:631)
09-04 14:29:24.730 W/System.err(18535): 	... 11 more
09-04 14:29:24.730 W/System.err(18535): Caused by: libcore.io.ErrnoException: isConnected failed: EHOSTUNREACH (No route to host)
09-04 14:29:24.735 W/System.err(18535): 	at libcore.io.IoBridge.isConnected(IoBridge.java:208)
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