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Cisco Bug: CSCuj58199 - CIM, Sound alert not coming for all chat.

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

When a new Chat message arrives, the audible alert is not played. To correct this, "Chat - Restore agent console when a message arrives" must be disabled. Documentation needs to be updated to reflect this functionality.

"Chat - Enable sound alert" and "Chat - Restore agent console when a message arrives" are enabled
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Bug Details Include

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