Guest

Preview Tool

Cisco Bug: CSCuj58199 - CIM, Sound alert not coming for all chat.

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
When a new Chat message arrives, the audible alert is not played. To correct this, "Chat - Restore agent console when a message arrives" must be disabled. Documentation needs to be updated to reflect this functionality.

Conditions:
"Chat - Enable sound alert" and "Chat - Restore agent console when a message arrives" are enabled
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.