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Cisco Bug: CSCuj57952 - More detailed information about replacing an ESA in a SMA environment

Last Modified

Feb 13, 2018

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

8.0.1-012 8.2.0-000

Description (partial)

Symptom:
The user guide for SMA only vaguely mentions the effects if an ESA is replaced:

"If you have had to replace an Email Security appliance due to a hardware failure or other reasons, the data from the replaced Email Security appliance will not be lost, but the data will not be displayed correctly on the Security Management appliance."
 
This is hidden in the "Monitoring Data Availability on your Email Security Appliances" chapter, however it would make sense to add a dedicated chapter to the guide, like the one about disaster recovery, about replacing an ESA or WSA that is connected to the management appliance.

Conditions:
Customers who have to replace one or more appliances in their network (RMA, hardware upgrade), are unsure if the reporting and tracking data of the old appliances will be still available after the hardware swap, and what exactly they need to do on the SMA.
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