Cisco Bug: CSCuj55925 - OnHold field is not updating correctly in Agent_Real_Time
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: On Hold field is not updated properly in Agent Real Time table for internal UCM calls. Conditions: A call is place via route Point from Agent to Agent and the call placed on hold from both the agents. Called Agent will have incorrect status on OnHold=0. For external calls (going through a CCM trunk) the reports are corrects. The problem does not exist when CVP delivers the call to the agent using a SIP trunk. It is very easy to differentiate the two call flows; internal UCM calls have only one call ID, while the ones with CVP, have two call Ids.
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