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Cisco Bug: CSCuj55253 - SIP Dialer sending CANCEL before second UPDATE with SitMT

Last Modified

Feb 12, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.5(1) 8.5(2) 8.5(3) 8.5(4) 8.5(5) 9.0(1) 9.0(1)A 9.0(1)ES 9.0(2) 9.0(2)ES 9.0(3) 9.0(3)ES 9.0(4)

Description (partial)

SIT tones receipt is erroneously classified as an error condition by the UCCE dialer.  Errors are manifested in the Dialer Detail Table (Dial Error).

SIT Tone received by the dialer as part of call initiation sequence.

Related Community Discussions

CPA on voice gateway for SIP dialer not working as expected
Has anyone experienced this issue and/or know of a fix?   We recenty migrated from a skinny to a SIP dialer. As you may know, the SIP dialer topology now offloads CPA to the voice gateway, a 3825 router in our case. What we're seeing is that calls which fail due to a SIT tone (disconnected or changed number) are being seen by the dialer as a CallResult 2 (error condition while dialing) as opposed to a CallResult 5 (SIT tone). This is a problem because we treat CallResult 2 numbers very differently ...
Latest activity: Apr 16, 2014
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