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Cisco Bug: CSCuj54099 - Unable to move/delete the Goto step in the UCCX script editor

Last Modified

Aug 05, 2018

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(1)SU1 9.0(2)

Description (partial)

Symptom:
Goto step in script editor gets duplicated and can not be deleted or moved if it is pointing to a Label that has "Start" word with S as capital letter and a description is configured as well.

Scenario 1
1- configure a label called MenuStart. (notice that Start is with capital S.) 
2- Configure a Goto step that points to MenuStart and also add a description with more than 5 characters. 
3- Goto steps gets duplicated. 
4- When right click on Goto step, delete/cut/copy options are grey out.

Scenario 2
1- configure a label called MenuStart. (notice that Start is with capital S.) 
2- Configure a Goto step that points to MenuStart and do not add a description 
3- Goto step does not gets duplicated and works fine.

Conditions:
Goto Step points to a label tha contains "Start" word with capital S and also Goto step has a description on it.
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Bug Details Include

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