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Cisco Bug: CSCuj53898 - DOC: BucketIntervalID is set to -1 in Call_Type_SG_Interval

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.5(3) 9.0(2)

Description (partial)

Symptom:
BucketIntervalID is set to -1 in Call_Type_SG_Interval table in UCCE 9.0(2), while it is said in DB Schema Guide (page 155): "BucketIntervalID - The ID of Bucket Intervals from the Bucket_Interval table used to generate the following AnsInterval and AbandInterval fields in this record."

Same goes for AbandIntervalN fields in this table - they are not getting populated.

Conditions:
Always
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