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Cisco Bug: CSCuj53450 - ISW shows "Unknown" alerting name when VXME takes over shared line call

Last Modified

Apr 14, 2015

Products (1)

  • Cisco Jabber Softphone for VDI

Known Affected Releases

9.7(0)

Description (partial)

Symptom:
Cisco Jabber for Windows' integrated session window (ISW) shows "Unknown" alerting name when VXME takes over the shared line call.

Conditions:
Phone A -> Cisco VXME for Windows
Phone B (Shared Line with Phone A) -> Cisco 8945
Phone C ->Cisco 9971
 
a) Phone B makes a call to Phone C
b) Phone C answers the call
c) Phone B places call on hold
d) Phone A resume call from hold
e) Phone A get chat window with Unknown alerting name in title bar
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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