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Cisco Bug: CSCuj52000 - MP4A-LATM Playback from MediaSense is not recorded by MediaSense

Last Modified

Oct 23, 2013

Products (1)

  • Cisco MediaSense

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Video in Queue is not recorded by MediaSense, but subsequent conversation with the agent is.

Conditions:
This applies when
- A caller making a video call into a video contact center; and
- the caller is placed in queue ("video in queue") using MediaSense as the video source; and
- the audio codec being used for ViQ is MP4A-LATM (also known as AAC-LD); and
- MediaSense is also being employed to record the audio portion of the video call
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Bug Details Include

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