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Cisco Bug: CSCuj50936 - MS does not automatically restart MMA if MMA is out of memory

Last Modified

Feb 22, 2014

Products (1)

  • Cisco MediaSense

Known Affected Releases

10.0(1) 9.1(1)

Description (partial)

Symptom:
StorageManagementAgent stops responding to all media playback and download requests. If one were to wireshark the http exchange they would see the request going to MediaSense but no response coming back from MediaSense (not even a 404 File not found).

Conditions:
This happens because StorageManagementAgent has run out of memory and the auto-restart mechanism failed to execute. If you look at "StorageManagementAgent" logs (catalina.out), you will see following lines
#
# java.lang.OutOfMemoryError: Java heap space
# -XX:OnOutOfMemoryError="/bin/storagemanagementagent_diagnostics_kill.sh"
#   Executing /bin/sh -c "/bin/storagemanagementagent_diagnostics_kill.sh"...
sh: /bin/storagemanagementagent_diagnostics_kill.sh: No such file or directory
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