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Cisco Bug: CSCuj49584 - CUCDM not unassociating phone from user

Last Modified

Nov 13, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases


Description (partial)

CUCDM not unassociating phone from user

Sometimes, when trying to un-associate phone from user, the transaction is successful but the phone is still associated with the user. The result of the transaction is printed as following:
7108 Request Succeeded 	ManageEntity
    =>  Entered at: 2013/09/27 05:24:27 EDT  (
  	Nothing to do
    => Started at: 2013/09/27 05:24:27 EDT
  	    => End at: 2013/09/27 05:24:27 EDT

Steps to reproduce:
1) fo to location administration-> end users
2) click end user and go to 'associate device'
3) click 'un-associate' next to the listed phone
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