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Cisco Bug: CSCuj49565 - Error while trying to run self diagnostics

Last Modified

Jan 14, 2020

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

6.2.x 7.3.14

Description (partial)

Codecs running TC6.2.1.69d401c or TC7.3.14.164ea0b. Configuration changes triggers the issue. After a reboot the codec seems to be stucked in booting status.

From the xstatus, I see the codec is stucked in initializing 
*s SystemUnit State System: Initializing <------

The webGUI shows the codec self-diagnostic error, you can't see any image from the monitor. You also can't reboot the codec from the webGUI or the API command.

xcommand boot
*r BootResult (status=Error): 
    Description: System not ready
** end

You need to cut down the power of the codec, and then power on, the codec recover to be normal.
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