Guest

Preview Tool

Cisco Bug: CSCuj46249 - UC tbl_schemainformation not pointing to DB due to which upgrade fails

Last Modified

Dec 09, 2017

Products (6)

  • Cisco Unity Connection
  • Cisco Business Edition 6000 Version 8.5
  • Cisco Business Edition 5000 Version 8.5
  • Cisco Unity Connection Version 8.5
  • Cisco Business Edition 6000 Version 8.6
  • Cisco Unified Communications Manager Version 8.5

Known Affected Releases

8.5(1)

Description (partial)

Symptom:
Unity Connection upgrade fails on the publisher.

From the Install and Upgrade Logs:

08/24/2013 20:35:36 component_install|Execute "/common/refresh_upgrade/Cisco/connection/scripts/cuc-export RU Export 8.6.2.20000-2 8.5.1.11900-21 /common/component/connection /usr/local/cm/ /common/log/install/capture.txt"|
08/24/2013 20:48:14 component_install|(CAPTURE) Launching export|
08/24/2013 20:48:14 component_install|File:/common/download/8.6.2.20000-2/Cisco/bin/component_install:798, Function: execute_shell_cmd(), /common/refresh_upgrade/Cisco/connection/scripts/cuc-export RU Export 8.6.2.20000-2 8.5.1.11900-21 /common/component/connection /usr/local/cm/ /common/log/install/capture.txt failed (1)|
08/24/2013 20:48:14 refresh_upgrade|Final exit processing with result 1|

Conditions:
From the cuc-export logs: 
************************** 
2013-08-24 20:43:29 _informixdb.ProgrammingError: SQLCODE -206 in PREPARE: 
2013-08-24 20:43:29 42000: Base table not found (tbl_schemainformation) 
2013-08-24 20:43:29 IX000: ISAM error: no record found. (tbl_schemainformation) 
2013-08-24 20:43:29 The CUC export procedure of the publisher server failed. Beginning to restore server to state it was in after its server state was changed to secondary server state.
2013-08-24 20:48:14 +++ basename /common/refresh_upgrade/Cisco/connection/scripts/cuc-export 
2013-08-24 20:48:14 ++ echo 'cuc-export failed.' 
2013-08-24 20:48:14 cuc-export failed.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.