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Cisco Bug: CSCuj45275 - Incorrect Audio Quality Phones Statistics on 69xx SCCP ip phones

Last Modified

May 26, 2015

Products (36)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7962G
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 7961G-GE
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Known Affected Releases

9.3(1)

Description (partial)

Symptom:
Seeing lots of instances of high numberPacketsLost counters - 6921s or 6941s on firmware SCCP69xx.9-2-4-3

Conditions:
-CUCM 8.6.2.22028-1
-6921s or 6941s on firmware SCCP69xx.9-2-4-3
-Upgraded from SCCP69xx.9-2-4-3 to SCCP69xx.9-3-3-2-ES2. The same problem appears to persist between versions of firmware.
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