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Cisco Bug: CSCuj43689 - CME Recording / Monitoring is missing half of audio stream

Last Modified

Feb 06, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases

8.5(1)SU4

Description (partial)

Symptom:
Silent Monitoring fails or there is one way audio

Conditions:
The traffic that is reaching the CSD is not tied with the source MAC. Therefore, the filter will discard this traffic and therefore the monitoring will fail.
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