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Cisco Bug: CSCuj42619 - MsgServer fails to retry connection with PassThru after connection lost

Last Modified

Apr 24, 2017

Products (1)

  • Headend System Releases

Known Affected Releases

dncs-5.0.0.22p8

Description (partial)

When communications is lost between the MsgServer process and PassThru process, EUT updates from camPsm can not be properly communicated to the set top via PassThru.  If a subscriber purchases PPV, then after time tunes away, then back again, the subscriber loses authorization for the purchased video and is requested to purchase again.

Symptom:
Loss of purchased PPV authorization.

Conditions:
-Purchase PPV
-Wait for additional EUT update to occur
-Tune away from current PPV channel
-Tune back to purchased video

This will result in a not authorized barker informing the subscriber that they need to pay for the already purchased video.
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