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Cisco Bug: CSCuj42619 - MsgServer fails to retry connection with PassThru after connection lost

Last Modified

Jun 22, 2020

Products (1)

  • Headend System Releases

Known Affected Releases


Description (partial)

When communications is lost between the MsgServer process and PassThru process, EUT updates from camPsm can not be properly communicated to the set top via PassThru.  If a subscriber purchases PPV, then after time tunes away, then back again, the subscriber loses authorization for the purchased video and is requested to purchase again.

Loss of purchased PPV authorization.

-Purchase PPV
-Wait for additional EUT update to occur
-Tune away from current PPV channel
-Tune back to purchased video

This will result in a not authorized barker informing the subscriber that they need to pay for the already purchased video.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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