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Cisco Bug: CSCuj41876 - Finesse NullPointerException while processing AgentConfigEvent

Last Modified

Feb 03, 2017

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 9.1(1)

Description (partial)

Symptom:
Under certain conditions, changes to an agent's queue (skill group) membership do not get saved in memory in Finesse.

Conditions:
This happens when there is a NullPointerException while processing AgentConfigEvent due to not being able to find a supervisor for this agent.
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