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Cisco Bug: CSCuj41876 - Finesse NullPointerException while processing AgentConfigEvent

Last Modified

Feb 03, 2017

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 9.1(1)

Description (partial)

Under certain conditions, changes to an agent's queue (skill group) membership do not get saved in memory in Finesse.

This happens when there is a NullPointerException while processing AgentConfigEvent due to not being able to find a supervisor for this agent.
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