Cisco Bug: CSCuj41876 - Finesse NullPointerException while processing AgentConfigEvent
Feb 03, 2017
- Cisco Finesse
Known Affected Releases
Symptom: Under certain conditions, changes to an agent's queue (skill group) membership do not get saved in memory in Finesse. Conditions: This happens when there is a NullPointerException while processing AgentConfigEvent due to not being able to find a supervisor for this agent.
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