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Cisco Bug: CSCuj41809 - Select 'Server auth enabled', CWMS cannot connect mail server.

Last Modified

Jan 31, 2017

Products (1)

  • Cisco Webex Meetings Server

Known Affected Releases


Description (partial)

If mail server authentication is enabled, CWMS is displaying a false alert on the dashboard that it cannot connect the mail sever, 'Unable to establish a connection with the mail server. Please recheck settings'. 
< If email notifications are not working, go to your Administration Site and double check Settings / Email / Variables and make sure that the "From email address" is a valid email account, capable of sending emails in the current mail server settings.

1. Enable 'Server Authentication Enabled' in Admin--System--Mail server
< 2. Turn MM on
< 3. Input user name and password
< 4. Turn MM off
< 5. Check the admin page
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