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Cisco Bug: CSCuj36742 - Call Queueing doc needs to specify call looping restriction

Last Modified

Jul 24, 2017

Products (7)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Unity Connection Version 9.1
  • Cisco Unified Communications Manager Version 9.1
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases


Description (partial)


The caller experiences dead air and no graceful disconnect until caller manually disconnects.

Refer to defect CSCuj36729
Needs to be documented that call loop to same hunt pilot is not supported.

When hunt pilot call queuing has alternate destination 

When no hunt members answer, are logged in , or registered: 
Route the call to this destination = CTI route point

CTI route point has CFA to same hunt pilot
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