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Cisco Bug: CSCuj36729 - Queue control does not gracefully disconnect when call is looped

Last Modified

Jun 15, 2016

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

The caller experiences dead air and no graceful disconnect until caller manually disconnects.

Call control sent SsRelRejInterceptInd in turn to QueueControl. However, as QCdrc is in await_queue_initiation state (waiting for intercept), it just saves this signal.
04126644.000 |21:39:19.476 |SdlSig-S |SsRelRejInterceptInd                   |await_queuing_initiation       |QueueControlCdrc(1,100,101,19)   |QueueControl(1,100,102,3)        |1,100,13,3.50275^^ANN_2     |

When hunt pilot call queuing has alternate destination 

When no hunt members answer, are logged in , or registered: 
Route the call to this destination = CTI route point

CTI route point has CFA to same hunt pilot
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Bug Details Include

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