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Cisco Bug: CSCuj34958 - Reports continue to run impacting performance after initiator is closed

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
In deployments using CUIC to run 'Agent Team Historical all fields report we sometimes see that the report tab will not refresh; it is waiting for the query to return.

Conditions:
Under load test condition, 
Check to see if you have a high CPU utilization of HDS & CUIC even after the reports are closed.
The issue is not that the reports failed rather they were not cleaned up and negatively impact performance.
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