Preview Tool

Cisco Bug: CSCuj32669 - UC560: IP Communicator is one hour behind the UC560 / System clock

Last Modified

Jan 27, 2017

Products (1)

  • Cisco IP Communicator

Known Affected Releases


Description (partial)

All the softphones in the network are one hour behind the UC/System clock. Hard phones show the correct time. Softphone is on a machine directly connected to the UC port.

IOS Version: 15.1(4)M6
CUE Version: 8.6.5
CIPC 8.6.3

>> Upgraded UC560 to the latest SWP (8.6.2)

>> Connected a machine directly to the UC but the CIPC still shows ?TFTP Timeout? 
>> Collected TFTP Debugs from UC but could not see a request for the CNF file coming in. 
>> Collected CNF Files from the machine CIPC + Hard Phone they have the same timestamp. 
•              <versionStamp>{CIPC Aug 21 2013 19:20:03}</versionStamp>

•              <versionStamp>{CIPC Aug 21 2013 19:20:02}</versionStamp>

•              <versionStamp>{6941 Aug 21 2013 19:20:13}</versionStamp>

•              <versionStamp>{6941 Aug 21 2013 19:20:06}</versionStamp>

>> Timezone on the UC and the PC is set to GMT.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.