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Cisco Bug: CSCuj31549 - 6945 calls 7937, audio interruptions on 7937

Last Modified

Feb 22, 2014

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases

9.3(2)SR1

Description (partial)

Symptom:
When a 6945 phone user calls a 7937 phone user across the WAN, the user at the 7937 reports that they hear interruptions in the 6945 users' audio, typically of a few seconds duration. A packet capture of the call taken at the 7937 phone shows no packet loss.

Conditions:
6945 phone with SCCP6945.9-3-3-2-SR1. Silence suppression is enabled on the CUCM cluster. The call flow goes over the WAN.
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