Preview Tool

Cisco Bug: CSCuj31248 - RTP Library Crashing which subsequently crashes the Arc CTI server

Last Modified

Oct 10, 2013

Products (6)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 9.0
  • Cisco Business Edition 6000 Version 9.0
  • Cisco Business Edition 5000 Version 9.0
  • Cisco Unity Connection Version 9.0

Known Affected Releases


Description (partial)

Access violation exception in an application using RtpLib after EpStreamStop / EpClose APIs are invoked.

Application makes calls to send / receive media on RtpLib end point, then invokes EpStreamStop / EpClose and destroys callback functions associated with the end point. While clearing up end point data RtpLib calls callbacks functions for the requests that are still pending. If a callback is destroyed before RtpLib completes the cleanup process an attempt to call that callback will cause the exception.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.