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Cisco Bug: CSCuj29826 - CUOM 8.7/9.0 blank page after login cuom-dashboard and cuom-alert

Last Modified

Feb 22, 2014

Products (3)

  • Cisco Prime Unified Operations Manager
  • Cisco Prime Unified Operations Manager 8.7
  • Cisco Prime Unified Operations Manager 9.0

Known Affected Releases

8.7 9.0

Description (partial)

Symptom:
After logging in to CUOM 8.7 or 9.0 a blank page will be displayed.
For a Single enterprise installation of CUOM, the URL will be -  http://<cuom_server>:1741/cwportal/user/admin/cuom-dashboard
For a Multiple end-customer installation of CUOM, the URL will be -  http://<cuom_server>:1741/cwportal/user/admin/cuom-alert

Conditions:
* No evaluation license files in the directory /opt/CSCOpx/etc/licenses 
AND
* Permanent License files are hosted to the wrong MAC address or don't exist.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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