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Cisco Bug: CSCuj29096 - Sound Alert Not Coming For Subsequent Chat - WIM 9.0

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
When a chat is received by an agent an audible alert is played, upon receipt of subsequent chat messages the audible alert is not played.

Conditions:
Chat is received by the agent and alert is played
Additional messages in chat are received and alert is not plyed
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  • Status
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