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Cisco Bug: CSCuj27124 - Documentation of Unity Connection troubleshooting to be changed

Last Modified

Feb 06, 2017

Products (8)

  • Cisco Unity Connection
  • Cisco Business Edition 5000 Version 8.6
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 3000 Version 8.6
  • Cisco Unified Communications Manager Version 8.6
  • Cisco Business Edition 6000 Version 8.6
  • Cisco Unity Connection Version 8.6
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

8.6(2) 9.1(0.9)

Description (partial)

Symptom:
Customer's account getting locked and getting error "Logon  status, Account has been Locked"

Conditions:
Customer running Unity Connection 7.x/8.x/9.x and tried logging in to Unity Connection multiple times with wrong password.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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