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Cisco Bug: CSCuj27124 - Documentation of Unity Connection troubleshooting to be changed

Last Modified

Feb 06, 2017

Products (8)

  • Cisco Unity Connection
  • Cisco Business Edition 5000 Version 8.6
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 3000 Version 8.6
  • Cisco Unified Communications Manager Version 8.6
  • Cisco Business Edition 6000 Version 8.6
  • Cisco Unity Connection Version 8.6
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

8.6(2) 9.1(0.9)

Description (partial)

Customer's account getting locked and getting error "Logon  status, Account has been Locked"

Customer running Unity Connection 7.x/8.x/9.x and tried logging in to Unity Connection multiple times with wrong password.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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