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Cisco Bug: CSCuj26423 - JRE 7u40 breaks Envelope Tools in IE (Applet 5.1)

Last Modified

Feb 17, 2018

Products (1)

  • Cisco Email Encryption

Known Affected Releases

5.0.0-055 5.1.0-057

Description (partial)

Symptom:
When opening CRES encrypted messages which contain attachments in Microsoft Internet Explorer and using Oracle Java 7 update 40, you may receive the following error:

This envelope is damaged and cannot be opened (the Java console may provide more information).  Please contact the sender for a replacement envelope.

Conditions:
This has been observed with Microsoft Internet Explorer 9 and 10.  Browsers such as Google Chrome or Mozilla Firefox have been confirmed to not be effected by this problem.

Issue is seen with Oracle Java 7 update 40.  The prior version 7 update 25, does not have this problem.  

You should not encounter this problem when opening an encrypted message unless it contains an attachment.

Related Community Discussions

Encrypted messages w/attachments receive "envelope is damaged"
Symptom: When opening CRES and IEA encrypted messages through multiple browser types and using Oracle Java 7 update 40, you may receive the following error: &quot;This envelope is damaged and cannot be opened (the Java console may provide more information). Please contact the sender for a replacement envelope.&quot; Based on known defect: https://tools.cisco.com/bugsearch/bug/<key>CSCuj26423</key> Workaround: Below is a link to instructions from Oracle to assist users in clearing the java cache. NOTE : although Oracle ...
Latest activity: Jun 24, 2014
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