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Cisco Bug: CSCuj26209 - VMO - Sys Req's to Mention Exchange System Tools Unsupported w/Outlook

Last Modified

Feb 06, 2019

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)

It's been seen where workstations have Exchange System Tools installed as well as Outlook and there begins to be an issue with VMO unable to initialize the user profile - indicating that the profile already exists (when it doesn't from a VMO perspective).  This was found due to System Tools conflicting with the underlying MAPI communication with Outlook.

Microsoft documents that having both System Tools and Outlook installed isn't supported:, and

We should make a note in our VMO documentation that Exchange System Tools cannot be installed or VMO will not function properly.

Exchange System Tools
Viewmail for Outlook 8.5+
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