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Cisco Bug: CSCuj26084 - Plantronics Voyager Pro HD bluetooth headset isn't pairing with SPA525G2

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Small Business IP Phones

Known Affected Releases

7.5.3 7.5.4 7.5.5

Description (partial)

Symptom:
-Plantronics Voyager Pro HD  TVG1  85690-01 is no longer pairing with SPA525G2 phone. CU states it did work art one time.
-When pairing through web browser, the headset is discovered, but after entering headset PIN (0000), browser either hangs or returns to an empty Bluetooth device list page.
-Headset is pairing with cu's iphone.

Conditions:
- Device SKU ID:  SPA525G2
- Firmware Version:  v7.5.5, v7.5.4, v7.5.3, and older version
- Phone is connected to an ITSP for voip service
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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