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Cisco Bug: CSCuj22658 - Presence driven logout threshold is not configurable

Last Modified

Nov 01, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

9.1(1)ES4

Description (partial)

Symptom:
Agent logged in using custom desktop that has B&S gadget on SFDC being logged out after 10 seconds.

Conditions:
The B&S gadget (which is connected to Finesse server for the agents connection) has to wait for a response from SAP before launching the connection of agent desktop. The treatment is long and the answer may take several seconds, way more than the 10 seconds that Finesse waits before logging out the agent from BOSH connection.
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