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Cisco Bug: CSCuj20734 - CVP CCB Dynamic DQRate parameter wrong calculation

Last Modified

Jan 07, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

11.0(1) 8.5(1) 9.0(1)

Description (partial)

Symptom:In a Cisco Voice Portal (CVP) Courtesy Callback deployment the caller accepts the callback offer, but it is called back earlier than the Estimated Wait Time (EWT) initially heard by the caller.
Conditions:The caveat is seen when there is more than on call in pending state for Courtesy Callback , and one of these calls is removed from the Courtesy Callback queue before the caller is callback
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